Getting a Text (.txt) file instead of Excel (.xls) when exporting from the Observatory?

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You may sometimes find that when exporting data from the Observatory you get a Text file instead of the file you were expecting, such as Excel or Access. You may see that the Text file is also empty and if you click the export button again you’ll probably get another Text file.

This is a known bug that occurs sporadically across browsers and though it is difficult to replicate our I.T. department are investigating it.

In the meantime there is a workaround.

Close down the empty Text file and go back to the Observatory tab you were trying to export.

You will now need to sort one of the columns, so right-click on any of the column headers and select ‘Ascending’ or ‘Descending’.

When the report has re-loaded click the export button again and you should now have a working export.

Category: General Observatory
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